Privacy Policy

legal disclaimer

1. ABOUT US

This Privacy Policy describes how Pro North Hockey Training (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website, programs, services, and related communications.

Pro North Hockey Training
15-130 Saunders Rd
Barrie, Ontario, Canada L4N 9A8
Email: pronorthhockeytraining@gmail.com

2. ABOUT THIS PRIVACY POLICY

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register for training programs, purchase services, subscribe to communications, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

If you have any questions or concerns regarding this Privacy Policy, please contact us using the information provided at the end of this document.

3. WHAT PERSONAL INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

Contact Information

Name
Email address
Phone number
Mailing address
Emergency contact information

Registration Information

Information provided when registering for camps, clinics, lessons, or other programs, including participant details and age-related information where necessary.

Payment Information

Payments made through our website may require billing information such as credit card or banking details. Payment information is processed securely by third-party payment providers. We do not store complete payment card information on our own servers.

Communications

We may collect information you provide when:

contacting us by email, phone, or text message
completing forms or surveys
requesting customer support
subscribing to newsletters or promotions

Website Usage Information

We may automatically collect certain information about your device and website usage, including:

IP address
browser type
pages visited
time spent on the website
referring websites

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

Provide and manage our programs and services
Process registrations and payments
Communicate with you regarding schedules, updates, or customer service inquiries
Send newsletters, promotions, and marketing communications
Improve our website, services, and customer experience
Monitor website performance and usage trends
Prevent fraud, unauthorized activity, or misuse of our services
Comply with legal obligations

We will only use your information for the purposes for which it was collected or as otherwise permitted by law.

5. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may collect information such as:

browser type
device information
pages visited
website activity

We may use third-party analytics or advertising tools such as:

Google Analytics
Meta/Facebook Pixel
Wix Analytics

These services help us understand website traffic, improve our marketing efforts, and enhance our services.

You can modify your browser settings to refuse cookies if you prefer. However, some website features may not function properly without cookies enabled.

6. CHILDREN’S PRIVACY

Our services may involve participants under the age of majority. Where required by applicable law, personal information relating to minors will only be collected with the consent of a parent or legal guardian.

Parents or guardians may contact us at any time to request access to, correction of, or deletion of a minor’s personal information.

7. LEGAL BASIS FOR PROCESSING

Where required by applicable privacy laws, we collect and use personal information only where:

you have provided consent
the information is necessary to provide services or fulfill a contract
the processing is required for legitimate business interests
we are legally required to do so

You may withdraw your consent at any time, subject to legal or contractual restrictions.

8. HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell your personal information.

We may share your information with trusted third-party service providers who assist us with:

payment processing
website hosting
analytics
email communications
scheduling and registration systems

We may also disclose personal information:

where required by law
to protect our legal rights
in connection with a business transaction such as a merger or sale
All third-party providers are expected to maintain appropriate safeguards for your information.

9. MARKETING COMMUNICATIONS

If you subscribe to receive marketing or promotional communications from us, you may unsubscribe at any time by:

clicking the unsubscribe link in emails
contacting us directly at pronorthhockeytraining@gmail.com

Even if you opt out of marketing communications, we may still send important service-related messages.

10. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as necessary to:

fulfill the purposes outlined in this Privacy Policy
comply with legal obligations
resolve disputes
enforce agreements

When personal information is no longer required, we will securely delete or anonymize it where appropriate.

11. INTERNATIONAL DATA TRANSFERS

Some of our third-party service providers may store or process personal information outside of Canada, including in the United States.

Where personal information is transferred outside of Canada, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable privacy laws.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable laws, you may have the right to:

access your personal information
request correction of inaccurate information
request deletion of your information
withdraw consent
object to certain processing activities
request a copy of your information in a portable format

To exercise any of these rights, please contact us using the information below.

You may also have the right to file a complaint with a privacy regulator or supervisory authority.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Updated versions will be posted on this page with a revised “Last Updated” date.

14. CONTACT US

If you have questions about this Privacy Policy or how your personal information is handled, please contact us: